Tag: Communication

The benefit of Honest and Timely Performance Appraisals

Author: Stewart Clark

Staff can be the greatest asset in your business, but for any service based business – they typically will be the greatest expense – whether they are an asset or not. Perhaps its my corporate background, my genuine desire to improve things (people and businesses), or it might simply just be my objective to see a […]

Web site mishaps which will cost your business money

Author: Stewart Clark

The web site of today is like the business card of 20 years ago – no serious business would be without one. It provides your name and contact number, but is also a window into the business, with your design, logo and flair. As with a business card, you can tell a lot about a business with even […]

Business Efficiency in Small Business

Author: Stewart Clark

Improvement in efficiency has been an age old quest in business, as it has enabled either more to be achieved with less effort, or for the same amount of effort, but faster. For many reading this article, the phone or tablet you are using provides you with a more effective use of your time – […]

Who is your business communication written for?

Author: Stewart Clark

Have you ever read a business note, perhaps an email or a letter and thought – huh, what’s that about…..as the tone or content of the note is as if its been written for someone else? Well perhaps it has! In business I have found that the principle of writing for a “third party” audience, is actually not that […]

Communicating your Close line for Impact and Results

Author: Stewart Clark

In business, communicating your “close” line for impact is often a crucial factor in success or failure. The right timing for a marketing advance, to lodge a finance application or even enter a queue……all appear to have timing influencing the outcome. The reality is that there are a number of factors at play, however good preparation is able to guide you to the right time for optimal success.  There is […]

Making Sound Business Decisions

Author: Stewart Clark

In all businesses, small or large, actions are often taken in the moment – reacting to a symptom rather than making a fully informed decision based on the cause. Symptom management is a very frequent occurrence, with the management decisions based at a superficial level to arrest what is the perceived cause which in the bulk of cases is […]

The Cost of being Tolerant

Author: Stewart Clark

Business owners tolerate a lot, whether it is poor performing staff, process problems, cash flow, IT and the like. In doing this, the level of stress or pressure on the owner (and in many cases – the business) rises in direct proportion. The two questions I pose are why…….and…..what is the cost? In general terms, things are […]

It’s never the Message in business – always the delivery!

Author: Stewart Clark

How many times have you been given some news and reacted badly; triggering a sudden or violent reaction, not gaining an understanding or getting the full message? In finance, most bad news revolves around loans – the words that most clients don’t want to hear from their Banker include; No! Declined.  …there’s a problem…. These are of course simple words – nothing more, but […]

Business Decisions – play them forward three hands

Author: Stewart Clark

Many strategies and decisions are made “in the moment” – considering only todays issues with little thought given to the flow on effects or impacts. Consider for a moment what this could look like in a practical business context; Problem: Business is going well with a large volume of short term contracts driving the existing business resources very hard. Solution: Hire […]