How many times have you been given some news and reacted badly; triggering a sudden or violent reaction, not gaining an understanding or getting the full message?
In finance, most bad news revolves around loans – the words that most clients don’t want to hear from their Banker include;
- …there’s a problem….
These are of course simple words – nothing more, but we tend to attribute lots of meaning to them and often far more than the actual message intended. Equally the shorter the message, the less context comes with it – so our minds … Read More