Ever noticed that some bill accounts are so complex that it takes a master’s degree to work them out? Put simply…..it’s an illusion to justify a larger cost and/or mask the value that is being charged.
I call the language used in these accounts “bill speak“, so once you understand how to translate it – you will never be fooled again.
Regrettably the world of financial services, telco’s and some utility providers use bill speak to the extreme and appear to compete for the most individual fees for what is fundamentally a single service.
Recently I reviewed a … Read More